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The Arab region continues to be one of the most unequal regions worldwide. As poverty rises, the growing wealth gap between individuals fuels increasing inequality. The region exhibits persistent and increasing levels of inequality in opportunity, especially among certain groups and in certain areas. For example, youth unemployment, which is 3.8 times higher than that of adult workers, has been the highest in the world for the past 25 years. Unemployment among certain groups, such as women and persons with disabilities, is even higher than that of men and persons without disabilities. Gender-based inequalities stubbornly remain above global levels. Wealth creation opportunities are declining, with the wealthiest 10 per cent of Arab adults holding 80 per cent of the total regional wealth. Such factors, if left unaddressed, will deepen existing inequalities, hitting the poorest and most vulnerable communities hardest. These factors risk inflaming greater disaffection and alienation among Arab populations, resulting in a breakdown of social cohesion. Furthermore, social, political and economic inequalities have amplified the impact of the COVID-19 pandemic, which disproportionately affected young people in the Arab region. The pandemic highlighted the economic inequalities and fragile social safety nets in the region, with vulnerable and at-risk communities bearing the brunt of the pandemic’s repercussions. Despite this bleak picture, Arab populations are optimistic and hopeful. A survey conducted by ESCWA found that 52 per cent of people in the region believe that equality exists, either fully or partially, while 47 per cent believe that equality will increase in the next five years. This optimism must be utilized. To seize this momentum, Arab Governments should not spare an effort to capitalize on youth enthusiasm, which can serve as a strong catalyst for change. This requires going beyond superficial and temporary fixes to fundamentally reform the root causes of inequality, including addressing structural challenges, corruption, governance and institutional deficits, and introducing coordinated economic and social policies. Notably, creating job opportunities was chief among the demands of those surveyed. Decent job creation is necessary to unleash the productive potential of young people, and avoid another “lost generation” with limited access to opportunities as it transitions into the labour market. Arab Governments must recognize that delivering visible impact, securing credibility, and promoting solidarity within the region constitute a successful three-pronged policy approach to reducing inequalities. Practical solutions should be put in place to translate this approach into practice, and ensure that benefits trickle down to those most in need. To kickstart this paradigm shift in policy reform, I propose establishing a solidarity fund and a regional coalition to reconnect different population groups across the wealthiest and poorest segments of society, so as to create opportunities to ensure dignified and prosperous lives for the poor and vulnerable, improve shared wellbeing, guarantee growth to build stronger and more stable societies that leave no one behind in the achievement of the SDGs, and promote shared responsibilities, societal solidarity and effective partnerships for development. We need to act now. Our children will never forgive us if the legacy they inherit is fragmented, fragile and marginalized societies.
Rola Dashti, Executive Secretary UNESCWA
Prior to the COVID-19 pandemic, social protection
systems in the Arab region were weak, fragmented, not
inclusive and non-transparent. They were also costly and
unsustainable. Underinvestment in these systems and
exclusion of vulnerable populations were key challenges.
Less than 30 per cent of the population in the Arab region
were covered by social protection programmes.
Most social protection systems were funded through Government budgets or external assistance and not through contributions from beneficiaries or employers. The COVID-19 crisis spotlighted the problems of the social contract between people and Governments and presented a historic opportunity to address some of the challenges facing social protection systems. Lessons learned in various countries were identified as useful examples for change, in addition to certain innovations.
The Arab region witnessed a policy shift from targeting only the poorest population to also including the “missing middle”, such as informal workers who often did not receive any social protection benefits prior to the pandemic because they were not deemed eligible (for example Egypt, Jordan and Morocco). This shed light on the extent to which this group of workers was neglected pre-COVID-19 and the connected structural challenges.
Arab countries excelled in using innovative technologies for the delivery of social protection programmes, especially cash transfers that were delivered to beneficiaries in just a few days through newly created outlets, e-wallets and digital registration. The unique constraints imposed by COVID-19 inspired innovations in the design and delivery of education, health and social protection, which not only protected access to services under extraordinarily challenging conditions, but also facilitated more inclusive outreach.
In many Arab countries, the pandemic accelerated stronger partnerships and greater collaboration between different stakeholders. This was especially demonstrated, among others, through collaborations between different governmental parties at the national level, the sharing/using of databases of beneficiaries (civil registry, vital statistics, tax and social insurance database) and e-platforms such as Government-to-Government (G2G) sites in Egypt.
Director, ESCWA Cluster on Gender Justice, Population and Inclusive Development
The world is currently experiencing the Fourth
Industrial Revolution, where gaps and differences
between the physical, biological and digital
worlds are shrinking. It builds on the Third
Industrial Revolution, with ICT as its cornerstone.
However, the velocity of change and the increasing
number of innovations during the Fourth Industrial
Revolution are unprecedented. This revolution is
making many jobs obsolete, while creating new
sets of jobs.
The present report relies on a wealth of data
collected by the ESCWA Skills Monitor, a dataand
AI-driven tool built inhouse for the collection,
processing and analysis of online job openings
in the Arab region.The collection process, also referred
to as data pipeline, is illustrated in figure 1.
Unlike global trends, the Arab region shows a large gap in technological adoption reflected in high demand for traditional skills in 1.7 million jobs. Business administration-related skills are the most demanded hard skills in Arab labour markets, while communication is the most demanded soft skill.
Almost 55 per cent of Arab employees work in sectors that have low potential for remote work. Moreover, women are less likely to have the option of teleworking than men, and are mainly demanded in entry-level positions.
The abrupt closure of several workplaces as a result of the COVID-19 pandemic did not accelerate the adoption of teleworking in the Arab region to match global trends.
Based on a country pilot exercise, people in Lebanon accumulated only a small portion of the market’s demanded skills after being given the option to upskill without policy guidance.
The new era of digital transformation demands a better understanding of the skills landscape in the Arab region. It is more important than ever to identify the most critical technical (hard) and human (soft) skills that employers are looking for; reveal the most in-demand skills for the future; and efficiently close skill gaps to successfully prepare those in the labour market for the future of work. Pinpointing the most sought-after and valued skills in the wide market and across particular sectors helps promote and build the skills necessary to propel businesses forward and reduce unemployment. Undoubtedly, workers must continually develop knowledge and skills to get their desired job or keep their job, especially those that are related to the Fourth Industrial Revolution.
In the present report, skills are split into
two types: hard skills and soft skills.
Hard skills can be defined as a worker’s
technical knowledge, while soft skills
are related to overall habits, personality
traits and other interpersonal skills in
the workplace.
Using the ESCWA
Skills Monitor for the period June 2020 –
March 2022, it is revealed that the largest
number of online posted jobs in the Arab
region are for professionals (33 per cent),
followed by managers (21 per cent). Note
that both of the aforementioned groups
comprise occupations at the highest ISCO
level (figure 2).
Figures 3 and 4 respectively illustrate the most in-demand soft and hard skills across the Arab region. Whereas hard skills are applicable to specific jobs, soft skills are applied not only to one specific job but also to everyday life. Figure 3 shows that communication skills are the most essential soft skills36 in the Arab labour market.
The idea of remote work from outside the traditional office space has been increasingly embraced over the past couple of years. This modality has been supported by advancements in Fourth Industrial Revolution technologies and trends, powered by improved communication technologies, digitalization, and augmented or virtual realities. The pandemic has accelerated the work-from-home transition, and acted as a catalyst to a long-overdue shift in work modalities worldwide.
Figures 5 and 6 set out the top 10 demanded office jobs and the top 10 demanded remote jobs advertised online in the Arab region between June 2020 and March 2022. The ESCWA Skills Monitor indicated that ICT system developers, sales account managers, and software developers were among the top professions providing telework.
Remote working could unlock more employment opportunities for persons
with disabilities. The global disability movement has long advocated for online and remote working arrangements, which would provide many job seekers with disabilities the opportunity to work from home rather than face transport and workplace barriers.
Furthermore, in the age of the Fourth Industrial Revolution, automation and advanced technology, e-accessibility and digital inclusion should be at the centre of the digital transformation.
E-accessibility refers to the ease of use of ICTs, such as the Internet and online services, by persons with disabilities, and is based on the principle that websites should be developed so that all users can access the information. To promote e-accessibility, websites, tools, digital equipment, applications, web-based government services and digital content must be designed and developed so that people with disabilities, of all ages, can use them. More specifically, individuals with disabilities must be able to perceive, understand, navigate and interact with the web; and contribute to digital content and online applications.
Based on PISA and TIMSS international examination results, the Arab region showed poor education quality and the irrelevance of training programmes that do not match labour market needs. This may be driven by a lack of public guidance and private sector involvement in the design of quality training and education curriculums, and weak information sharing between employers and potential employees. According to the World Bank Enterprise Survey, around 40 per cent of firm owners claim that in the Arab region, the inadequately educated workforce is a big obstacle to firm owners.
Reskilling and upskilling guidance in the Arab region has an important role to play, given the large gap between attained skills and those required in the job market. To estimate this gap, ESCWA piloted a field study in partnership with the Lebanese Ministry of Labor, and launched an initiative which offered unique free-of-charge and certified learning opportunities on the e-learning platform Coursera. This initiative provided Lebanese citizens with the chance to choose from over 3,000 online training courses. A total of 39,792 applicants registered, and 25,000 completed 44,377 courses of their choice (equivalent to 549,517 learning hours), thus accumulating various types of skills in multiple domains.
The following policy recommendations highlight key initiatives that could promote regional technological adoption and adaptation:
Benefit from opportunities created by the Fourth Industrial Revolution and keep pace with the rest of the world by structurally transforming Arab economies towards more technological diffusion. Productive jobs require productive firms and vice versa. This can be done by building the right infrastructure for non-traditional sectors, such as the digital economy.
Encourage Arab Governments to guide the nationwide skill sets by reducing labour market information gaps by building labour market information systems and creating the right upskilling/reskilling/TVET programmes based on ESCWA Skills Monitor recommendations.
Build the connection between private sector research and development investments and educational research entities for better technological adaptation, adoption and innovation. This could be done through partnerships, joint research and additional research and development spending in countries with adequate research and development enabling environment, such as GCC countries.
Promote teleworking as a booster for female employment to integrate more women into the labour force, and to reduce female unemployment which is a major issue in the Arab region. This is most relevant in countries where political instability and traditional cultural norms are key issues impeding female employment. Remote working can be used as a tool to reduce female unemployment and increase their economic empowerment.
While many jobs target both women and men, many other occupations are gender exclusive.
Many job advertisements explicitly or implicitly target a specific gender for a job opening. However, the needed skills in these job advertisements are gender neutral by definition.
Most in-demand female-targeted jobs are in entry-level jobs, while the lowest share of jobs targeting women are in management and senior-level positions, even though more senior jobs have more flexible work modalities.
Job openings in the Arab region are inclusive of and accessible to persons with disabilities; however, no job openings target persons with disability. Moreover, there is no evidence that most jobs can accommodate persons with disabilities.
Communications and accounting are the most demanded skills at any career level, while project management, quality control, planning, and leadership are only demanded at mid and senior career levels.
The gender gap is still significant in all Arab countries, where access to jobs, finance and land, and asset ownership remain low for women compared with other regions worldwide. Youth unemployment is also high, with the Arab region recording the highest level of unemployment among female youth globally. Regarding persons with disabilities, although the region has advanced significantly in promoting better access to job hubs, it still faces challenges related to incorporating people with disabilities and accommodating them in decent jobs.
Disruptive changes in the workplace
brought by the Fourth Industrial
Revolution have delivered mixed signals.
It is still unclear whether new work
modalities worsen, reduce or sustain
existing gendered inequalities. In the Arab
region, many economic opportunities have
been created for Arab women; however,
unemployment is still significantly high
and gender bias in employment (and
economic participation in general)
remains widespread. The unemployment
rate among Arab women was 20 per
cent in 2019 compared with only 7.8 per
cent among Arab men. Female youth
unemployment in the Arab region is the
highest worldwide.
Figure 7 shows the top five online advertised jobs in the region (sales manager, Sales account manager, marketing manager, project manager and human resources officer) also reveal the preference for men in their job recruiting advertisements. This is alarming as it does not only affect those who apply, but also those who get hired. Such a screening process factions jobs based on gender, and entrenches the gender-biased cultural and social norms that have prevailed in the region for decades.
The different skills deployed by men and women in the workplace are influenced by the jobs they tend to occupy. As stated previously, in today’s business world, the most sought-after skills are soft skills. Women are more often present in occupations requiring high social skills. They flourish in such jobs as most of these soft skills come naturally to women, compared with men who are usually more concentrated in occupations that require more mechanical skills. This could be one of the reasons why women have an edge over men in jobs related to health care, education, administrative support, and sales. However, our findings (figure 8) indicate that the Arab job market demands soft and hard skills almost equally from both men and women. The ratio of demanded soft skills to demanded hard skills is 63 per cent for men and 61 per cent for women. This implies that women are no longer more likely than men to work in jobs that require a high degree of proficiency in soft skills only.
Many jobs for new job market entrants have been created in the past year. Figure 9 shows that in the Arab region, around 52 per cent of online job openings that state years of experience are entry-level jobs, while only 12 per cent are senior-level positions. However, the issue is whether enough jobs are created to fit Arab demographic changes, especially for those newly entering the job market.
Figure 10 shows that from the jobs that mention the type of work modality, only 23 per cent of entry-level positions in these jobs are remote, compared with 40 per cent of senior-level vacancies for jobs that posted work modality requirements. Employers usually provide relative freedom and flexibility for older workers to work from anywhere.
As Arab Governments joined the global community in their commitment to the 2030 Agenda, structural issues and institutional and governance deficits have negatively impacted the region’s ability to achieve the SDGs by 2030. Political conflict and the COVID-19 pandemic have placed additional obstacles to the achievement of the 2030 Agenda. Consequently, SDG 8 requires additional focus in the Arab region, where decent work and full and productive employment for all men and women should be considered a priority.
The results revealed that advertised jobs target all SDGs; however, such targeting was disproportionate reflecting distinct private-sector priorities compared with regional ones. Figure 11 shows that SDG 11 is the most referenced SDG, with 38.17 per cent of collected online job openings containing keywords that can be attributed to sustainable cities and communities. This is followed by SDGs 4, 10 and 3.
The following recommendations provide policymakers with options for additional inclusiveness in the demand for jobs:
Enforce laws that enhance gender equality in job applications and in recruitment to enhance equal opportunity and representation in employment. Lobbying legislators, gender committees and international organizations could be effective, and enhancing gender equality may ultimately improve productivity, competitiveness, and overall economic performance.
Provide teleworking as an option to all seniority levels to create additional flexibility for employees, especially women. This can be done by equipping staff with the right tools for different work modalities, and providing the needed training. Employers’ tax subsidies, tariff reductions on needed equipment, and infrastructure incentives can play a crucial role in facilitating telework.
Incorporate additional e-accessibility features for persons with disabilities within job hubs, such as ensuring a text-to-speech function and adjusting the colour contrast and font size of job descriptions. This can be ensured by following the WCAG e-accessibility standards in the design of websites, digital platforms and mobile applications to lessen the risk of alienating a large candidate pool in the job market.
Accounting and restaurant operation skills remain the highest in demand, with an increasing trend.
Several ICT skills with decreasing trends are being replaced by other upward trending ICT skills in the same sector.
The average AI scoring for the region is around 36 per cent, indicating a low level of AI augmentation. The highest AI augmentation score is among data scientist positions, with around 50 per cent of tasks AI-augmented.
Out of 15,500 different skills across the region, around one third (5,100 skills) account for more than 95 per cent of the total frequencies of demanded skills.
The Arab region has a core cluster in business administration-related jobs, and is not heavily diversified in science-related jobs such as IT, manufacturing/industry, engineering and innovation, which calls for further structural transformation and greater technology adaptation and adoption.
The present chapter examines positively and negatively trending skills, focusing solely on hard skills trends as they have the upper hand in determining the match between applicants’ profiles and job requirements. Soft skills trends are less imperative determinants in the job matching process, meaning that such skills do not vary significantly over time. Based on the ESCWA Skills Monitor, soft skills are stationary in the Arab region, with limited trends over time.
For an overview of the upward trending skills, the top 10 steeper trends were related to accounting, restaurant operation, finance, computer science, invoicing, selling techniques, key performance indicators (KPIs), Kurdish (language), financial statements, and sales management (figure 12). Most upward trending skills were related to accounting and finance (accounting, finance, invoicing, financial statements) and to services and sales (restaurant operation, sales management, selling techniques, KPIs). It is worth mentioning that computer science-related skills ranked fourth in the upward trending skills.
AI is a new approach where automated machines are fed or taught human logic, based on which they act and react without errors. Recently, AI has been making verbal communication with devices a norm, with AI augmenting many daily activities and occupations. This was evident during the COVID-19 pandemic, where many jobs drifted to more advanced AI-driven systems, thus requiring a change in the way of executing job-specific tasks.
The AI scores presented in figures 13 and 14 reflects the percentage of skills in jobs that can be automated with AI augmentation using current technologies, or those that have been patented. In other words, to perform a job with a high AI Score in the future, the job will likely be using technology extensions to facilitate the tasks.
To assess the readiness of the Arab region to adopt and absorb new technologies, the following five dimensions are examined: AI, innovation ecosystems, public services, network readiness, and e-commerce.
Enhance technological infrastructure, facilitate human capital accumulation, digitize government services, and assist in the AI augmentation of tasks to enhance productivity and create additional employment. Additional technological adoption can create more jobs and increase wages due to higher productivity.
To avoid labour substitution (full automation of activities), investigate jobs that are at risk of full automation, and develop appropriate reskilling and upskilling programmes as an attempt to prepare employees at risk to move to jobs with close proximities. This can be done using the ESCWA Skills Forest by investigating jobs and their associated skills.
Extend diversification and structural transformation efforts to create multiple cores in the Skills Forest as a plan for long term sustainable economic development. Building infrastructure for digital economies can help keep pace with the Fourth Industrial Revolution.